Returns & Exchanges

At Ultra Reach Poles Shop, we stand behind our anti-spin water fed technology and offer a 30-day return policy to ensure your window cleaning equipment meets your professional standards. If you are not completely satisfied with your purchase, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a brief explanation of why the pole or accessory didn't meet your needs.

• 2.
  Prepare the Equipment

  Ensure the water fed pole is securely packed in its original shipping tube or box, including all clamps, brushes, and hose attachments.

• 3.
  Ship It Back

  Affix the provided return shipping label to the package and drop it off at any authorized carrier location for transit back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the integrity of the anti-spin sections and hardware, we will process your full refund or ship your replacement within 3-5 business days.