Frequently Asked Questions
Everything you need to know about our professional anti-spin water fed poles.
What makes Ultra Reach anti-spin technology different?
Our patented anti-spin technology features unique pole section profiles that lock together mechanically, preventing the sections from rotating during use. This ensures maximum control and precision when cleaning windows at height.
How long does shipping take for pole systems?
Standard shipping typically takes 3-5 business days within the continental US. Due to the length of our poles, we use specialized couriers to ensure your equipment arrives safely and without damage.
Do the poles come with a warranty?
Yes, all Ultra Reach poles are backed by a 12-month manufacturer warranty covering defects in materials and workmanship. Carbon fiber components are specifically tested for structural integrity.
What is your return policy for water fed equipment?
We offer a 30-day return policy for unused equipment in its original packaging. Please note that once a water fed pole has been connected to a water source and used on-site, it may only be returned if a mechanical defect is present.
Are the brushes and hose kits included with the pole?
Most of our poles are sold as complete kits including the anti-spin pole, high-flow tubing, and a dual-trim brush. Please check the specific product description for the 'What's in the Box' section to confirm.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options for professional window cleaning businesses through Shop Pay Installments.